Rastreator is the leading platform in Spain for comparing insurance, financial, energy, and telecommunications products.

For this success story, we spoke with Joaquín Corredoyra, Head of Finance and Products at Rastreator, who leads the strategic implementation of technology solutions in the company's mortgage broker vertical.

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The challenge

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Before partnering with Permisso, document management in the mortgage area involved a high degree of manual work and multiple points of friction. Financial advisors had to spend much of their time, a scarce and valuable resource, on administrative tasks such as sorting documents, validating their authenticity, and converting file formats (for example, from PDF to JPG). This workflow relied on customers sending documentation by email to be processed manually, which created a steep learning curve for new team members and delayed the start of the sales process.

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The solution

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Rastreator has integrated several of Permisso's capabilities into its mortgage process to get ahead on document collection, reduce operational workload, and offer customers a simpler experience. Information arrives sooner, is validated faster, and relevant data is automatically incorporated into the workflow, eliminating manual reviews and data entry.

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Rastreator uses Documentation Area to let customers submit their documentation proactively, even before the first phone contact. This means conversations can start with a more complete file, reducing back-and-forth later on and speeding up the following steps in the process. This portal integrates the following key tools:

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• Open Admin
  Through Open Admin, customers can authorize direct retrieval of documents such as employment history or tax returns, without having to look them up across different public portals. Rastreator receives the information straight from the source, and relevant data is extracted automatically, cutting down on time and administrative tasks.

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• Docs AI
  Docs AI processes documentation submitted by customers, even when it's sent as photos or low-quality scans. The solution identifies and recovers a readable version of the document, extracts the necessary information, and reduces issues caused by incomplete or hard-to-review documentation.

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• Payslip AI
  Payslip AI verifies payslips, structures the relevant information, and delivers it as data. This allows Rastreator to eliminate much of the manual work involved in reviewing and transcribing data, minimize errors, and speed up file preparation.

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Results

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Implementing Permisso has enabled Rastreator to improve the collection, validation, and processing of documentation throughout its mortgage process. The impact goes beyond customers submitting information sooner: that information also arrives better organized, is easier to review, and is ready to move the file forward.

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This has reduced reliance on manual tasks such as repeatedly requesting documentation, reviewing files one by one, or tracking down specific data within each document. As a result, the team can spend less time on administrative work and focus on higher-value activities, such as following up on deals, advising customers, and managing sales.

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The key results achieved are:

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• High Customer Adoption
  70% of customers already have an account set up on Permisso. This adoption rate shows that the solution has integrated naturally into Rastreator's process, and that customers can move forward with submitting information through a simple, centralized platform.

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• Greater Autonomy in Document Submission
  Permisso allows Rastreator to have more advanced files even before the first phone contact, reducing later back-and-forth and preventing the process from depending solely on the team's follow-up. Rastreator also continues to promote internal adoption of the portal so that more and more advisors incorporate it into their regular customer interactions.

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• Faster document collection
  Rastreator has cut the time needed to collect all customer documentation by one day. This improvement means a complete file is available sooner, review can start faster, and potential issues can be caught earlier in the process.

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• Less manual workload
  Automatic data extraction from documents such as payslips, employment records, or tax returns means the team no longer has to manually locate and check each relevant piece of data. Beyond freeing up operational capacity, this process reduces errors and enables faster, more consistent review of information.

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• Documentation Ready for Processing
  Permisso allows Rastreator to send banks original files that are legible and ready for review, eliminating problems caused by low-quality photos, poor scans, or hard-to-interpret documents. This reduces issues, avoids additional requests to customers, and speeds up the progress of each file.

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• More capacity for strategic and commercial tasks
  By reducing time spent on document management, teams can focus on the activities where they add the most value: supporting customers, resolving issues, following up on deals, and improving conversion throughout the process.

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We needed a strong partner that would free up capacity on these teams so they could focus on more strategic and commercial tasks.

Joaquín Corredoyra Head of Finance at Rastreator

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Overall, Permisso has enabled Rastreator to transform documentation from a primarily administrative task into a faster, more automated process. Customers now have fewer steps to complete, while the team receives higher-quality information and can move through each file more quickly.

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Next Steps

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Rastreator continues to expand its use of Permisso to move toward an even more automated mortgage process and further reduce the team's operational workload.

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The first step will be completing the integration with its CRM to automatically incorporate the structured data generated by Permisso. This will eliminate manual data entry, reduce potential transcription errors, and help ensure files move forward with complete, consistent data.

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Rastreator is also exploring automating the retrieval of CIRBE reports. Since this is documentation commonly requested by certain banks during mortgage review, having it available from the outset would make it possible to anticipate requirements, avoid additional requests to customers, and send banks more complete files from the earliest stages of the process.